KiaPartsNow.com Anmeldelser 520

I’ve been fully refunded for a cancelled order. There was a misunderstanding after the order was placed, but everything was straightened out later by the seller including a full refund.

Order a set a running board for my Kia Telluride and it came damaged , So I call customer service to report the damage and ask the guy if he could send my all the plastic clips and he said no and ask me to send pictures .So I did and the lady said they were looking at the pictures. A few hours goes by and I asked about my order Did you guys get the pictures?she said yes and would sent an email shortly after 3 hours later I called back to ask them any news on the order and they can’t find my email CUSTOMER SERVICE is no help at all , So I went to the auto parts store and bought some new clips,what a big waste of time never again shopping here !!!

It was a pretty straightforward ordering process. Enter the year and model then part description. Checkout is quick and simple also.

Good evening. Military vet here:

If I could give a 0 star rating, I most certainly would. I ordered a new starter for my newly purchased 2020 Kia Forte GT after finding out the old one went bad. I received the part which came double-boxed which I appreciated. However, after removing the part from the blue plastic bag it was wrapped in, I noticed the connector piece was cracked and not in great condition. Also, there was a piece of cardboard wedged between the crack which I tried to remove as much as possible.

After further inspection and consideration, I decided to submit an RMA request. Of course, I took pictures of the starter including the part number being visible to prove that the starter was damaged. The next day, I was asked to take a picture of the shipping label which I did so. However, I received no reply back.

I then waited the next day to follow up via chat on the website. Long story short, the live agent claimed they haven't received anything from me which seemed extremely sketchy. I knew what I sent was received because I was asked to send additional photos. After stating I sent it to the RMA email address, I received no reply and I waited approximately 10 minutes before the chat abruptly ended.

I then called the number on the website and went through the prompts to speak with someone. The first attempt ended in the line disconnecting, but I was able to reach someone else. The agent looked up my information after placing me on hold for a few minutes and stated I'd receive an email after we conclude our call.

I indeed received an email, but I was presented with receiving a PARTIAL REFUND and keeping the part. For starters, what am I going to do with a broken part? Secondly, due to the poor customer service, I believe I deserve a full refund. I tried calling the business back, but then was met with a message stating that the staff was off for a "company holiday event".

Do yourself a favor and DO NOT order from this website. I ordered the starter off of good faith which came from the more positive reviews. However, there are negative ones as well and I'd like to think that these are more accurate. I cannot and will not recommend this website to anyone. I've yet to request a full refund, but I'm willing to suspect it'll be denied based on the experience I've had thus far.

Excelente, la pieza indicada

Very easy to check out

I went on to the Kiapartsnow.com website and did a parts search for the window trim on a 2020 Kia Forte EX. The website has you enter a VIN number to confirm that it is for the correct part that works with your vehicle and it did match (according to kiapartsnow.com). The part took quite a bit longer to ship than they had indicated, but when I did finally receive it, I discovered that it was the wrong part and does not fit this vehicle. Instead, the part is designed for a Kia Forte LE trim. Within 3 days, I contacted kiapartsnow.com and completed their returns process by providing the order details and photos of the shipment. The product has not been removed from its packaging and is not damaged in any way. In the return paperwork, I indicated that the part was incorrect and it needed to be replaced or my money refunded. They wrote me back saying that my pictures of the shipping tracking number and part number label weren't "close" enough. So, I took several pictures of all labels on the packaging as close as I could while still being clear. Then, they wrote again saying that the part label images were missing. I'm not clear what part labels that they're referring to because I took a picture of every label on the packaging that was present. I wrote them back explaining that there are no more pictures to provide of any labels and they have stopped responding. They sent me the wrong part and I've spent far too much time trying to resolve their issue and I'm not entirely clear on why pictures of the labels are needed. Regardless, this is a sketchy organization that has incorrect part listings and will leave their customers in the lurch when they need resolution. Now I am out the cost of parts and shipping and have a part that I can't use.

A smooth transaction.

ordered a passenger side headlight assembly for our Kia Cadenza. the webside was easily navigable which made finding the right part easy. It arrived quickly and undamaged anbd was the exact part i ordered and exactly what we needed. I nstalled it myself and it saved us 2k between parts and labor

Part fit just like it should. Thank you

Very good service

Part as described. Prompt shipping. Recommended.

Shipping was way too much for a nut

The process was so simple, so quick and my parts came faster than expected, literally shipped next day (if I had ordered earlier in the day, I have no doubt they would have shipped the same day!). Genuine parts and I'm never ordering from another KIA parts site again - BIG FAN! Thank you!

I needed a part that is hard to find, but they offered the part and posted a schematic which ensured I was getting what I actually needed.

Easy to navigate website, had the part I needed, very fast shipping. Will shop here again next time I need something.

Easy ordering, fast shipping. Received new genuine parts. Installed and works.