Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Zero stars! I’m 7 months pregnant and thought I’d treat myself to some dresses. The entire order was incorrect and items missing. Emailed customer service, no reply. Attempted to reach them on Instagr... Vis mer

Vurdert til 5 av 5 stjerner

I recently received some gorgeous pieces from Hiccup The Label as a gift, and I’m absolutely in love! The quality is outstanding, with beautiful fabrics that feel luxurious yet comfortable. Every de... Vis mer

Vurdert til 5 av 5 stjerner

Hiccup is amazing! Their clothing is such good quality for the most affordable price. Feels good to order clothes without having to feel bad about the ethical and environmental side to it because hicc... Vis mer

Vurdert til 5 av 5 stjerner

I’m so impressed with Hiccup. Everything I ordered exceeded my expectations. The maxi dress fits beautifully, with a really flattering shape and a super comfortable fabric. I especially love the pock... Vis mer

Informasjon om virksomheten

  1. Dameklesbutikk
  2. Klesbutikk
  3. Motedesigner

Skrevet av virksomheten

Fashion Without Compromise


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

408 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 25 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Lovely & trustworthy brand

Lovely brand, amazing quality of clothes, variety in items and great customer service. Oh and delivery always on time. Highly recommend them for your daily fashion shopping!

22. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Tried to return and they made me pay postage and just sent it back to me!!

Tried to return my item (I'm a uk size 10 to 12 and this item was WAY too small!) Went through their returns procedure, no refund they just posted it back to me and because they are based in Turkey I had to pay £7 postage just to recieve an item back that I didn't want! so now I'm even more out of pocket! AVOID AVOID AVOID

19. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til HiCCUP.com

Svar fra HiCCUP.com

Hi Vicky,

We sincerely apologise for the confusion and inconvenience you've experienced with your return.

We offer a free returns process through our pre-prepared returns label and our UK depot, so no payment is required. If you returned your items via another method we would like to rectify the situation. Please email our customer support on hi@hiccup.com and they will be able to resolve this for you and offer a full refund for the paid charge.

Thank you for your understanding and we appreciate your cooperation.

Thanks,
The HiCCUP Team

Vurdert til 5 av 5 stjerner

I ordered 3 items only got 2

I ordered 3 items when the delivery came I only received 2 now I'm not sure if this had happened to anyone else but I don't know how to talk to customer services as I emailed them and sent a message through messenger I haven't had any response on top I'm not feeling well when I paid for 3 dresses why did they only send me 2 it's just waisting customers time and energy as if the order had been properly revised then the dispatch team shouldn't of made this mistake I want to know where I stand and what do I do thanks in advance - thanks to the customer representatives who got back to me and sorted my problem out swiftly

16. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til HiCCUP.com

Svar fra HiCCUP.com

Hi Tahira,

We're so sorry you didn't receive all your items and we want to correct this straight away.

We’ve processed a refund and provided you with credit as a token of our apology. Your satisfaction is important to us, and we’re committed to improving your experience with HiCCUP.

We appreciate this hasn't been the experience you wanted so we're grateful for your feedback and your understanding and for giving us the opportunity to make things right.

Best,

Vurdert til 1 av 5 stjerner

Really slow delivery

Really slow delivery. I have tried online shops before and even Ebay is quicker than this site. Better to buy in high street or even Amazon for your clothes. Disappointing.

15. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til HiCCUP.com

Svar fra HiCCUP.com

Hi Myreen,

We apologise to hear your delivery experience was substandard.

We work with trusted third party delivery firms such as Royal Mail, DPD and Evri however, sometimes packages still take longer than expected in transit.

We appreciate this hasn't been the experience you wanted so we're grateful for your feedback as we look to improve.

Please contact hi@hiccup.com who will process a full refund and extra wallet credits to your account as an apology.

Best,
The HiCCUP Team

Vurdert til 1 av 5 stjerner

My parcel never turned up

My parcel never turned up, I emailed the company three times, only once did I get a response offering me a £5 voucher for the inconvenience. Did not want this voucher and haven’t used it. I emailed yet countless times asking for an update on my parcel, and have had no response.
Would not recommend this company, still
no update or refund.

1. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til HiCCUP.com

Svar fra HiCCUP.com

Hi Annie,

We're genuinely sorry to hear about your experience and we're sorry your parcel hasn't arrived. We work with trusted third party delivery firms such as Royal Mail, DPD and Evri however, sometimes packages still get lost in transit.

We have processed a full refund and added extra wallet credits to your account as an apology.

We appreciate this hasn't been the experience you wanted so we're grateful for your feedback as we always want to be here to listen and improve.

The HiCCUP Team

Vurdert til 5 av 5 stjerner

Love this brand

Love this brand! Great quality pieces with cute designs. Sizing sometimes comes up a little small so I usually just size up for the perfect fit. I regularly shop here for gorgeous wardrobe staples and unique pieces

21. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lovely pieces every time

I’ve received clothing from here many times and every time the items are exactly how they are on the website and come in good time! The customer service is also great, overall a great brand!

19. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

one of the best brands there is!

I love the variety hiccup has to offer and their prices are unbeatable! The way these clothes fit is honestly like a dream! One of my fave places to shop for last min holiday/ event bits and I always get so many compliments when I wear their pieces out!

13. august 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv