Hansons Auctioneers Anmeldelser 

My initial face to face contact in Banbury went well, however the lack of communication thereafter was staggering.
I will send out a pre sales email before hand, they said, they didn’t. They put our item on with a high reserve that was neither discussed before hand or agreed.
Several emails asking what was going on to several people, ignored. This was our first time going through an auction. We only knew our items didn’t sell because my husband followed the sale. Even when asking what happens now, still ignored. Yet when asking for the fee for listing our items I received TWO emails within a minute of each other!
If you’re thinking of using this auctioneers, I’d think twice maybe three times actually.

My experience was dire…..from the point of valuation (all the expert valuers simply consult google)
Through the listings…… we will get back to you after consulting the “gemologist”…..(is that even a word?)…..silence…
We will let you know when your (many) lots are listed….silence…..
We will let you know when the sale is……silence….
XYZ lots are sold….oh, no they’re not…..
ABC lots are sold, oh sorry the buyer didn’t pay……we’ll list them again for free at half of the original price (even though they sold for 4 times the original price or you can pay again to list them at the original price……
Oh, you want it back, that will be £25 to mail it to you (and will take over a year).
Blah, blah, blah…….including the original valuer asking to buy a piece which I then didn’t list because she wanted it but didn’t have enough cash on her…..and then decided she didn’t want it and she never came back for the second meeting we had planned to. Etc. etc.
I ended up with a lot of stress and about £1.50 profit. I would rather have donated my items to charity.
I was selling some of my lovely mum’s property. She was still alive at the time but has since, sadly, died….so my experience was particularly sensitive.
I can only recommend that you go nowhere near this company.

All went well apart from the van which was collecting our portrait broke down and the collction had to be rescheduled.

Excellent service from valuation to receipt of sale funds

Great communication and service

The whole service was brilliant. We called up to ask for a home visit which was free of charge, we had no idea with having a clear out due to death in the family if some certain items were worth anything at all. The man who came out was very polite and knowledgeable and advised us. He did find something he put into auction for us which made us a few hundred pounds, we was kept upto date with the process throughout email and it was an all round good expirience. Money paid when stated it would be. I would definatley recommend the company to anyone!

Always enjoy bidding at Hanson's auctions nice people to deal with.

I brought a selection of old cars to you which you put in the June sale. I also brought a very old scalextric and various accessories, of which there has been no mention. I have sent several emails to yourselves, the first one I had a reply to say you would make sure it went in the July auction, but I have still not received confirmation of this. I am hoping you have not let the scalextric go with the cars that I brought to you, but its looking very much like you have and nobody has got back to me about this. I am incredibly disappointed with your service and lack of communication.

Great company, efficient, knowledgable & very helpful. Always get a quick response.
Would highly recommend.

Holloways 'mistakenly sold' my 85 year old mothers gold Bracelet. The auctioneer stood her up 3 times when seeking resolution and did not even offer the base price of the gold let alone 'intrinsic value'. They took advantage! Avoid!

Absentee commission bids SHOULD take priority over floor / internet live / telephone bids ALWAYS (as they are the first received by the auctioneer)

But my confirmed absentee commission bid was equalled and awarded to a live / floor bidder. Is this a sign of bad practice, incompetence or corruption?

Shame - otherwise good auctioneer BADLY let down by the above

I recently consigned a WWII sketchbook with Hansons Auctioneers, and the entire experience was outstanding. I had the pleasure of working with Matt Crowson, who went above and beyond throughout the process.

The listing itself was incredibly detailed and professional; it was clear that Matt took the time to ensure nothing was left out, providing a comprehensive description that really showcased the item's history. His expertise and professionalism gave me complete confidence in the sale.

The final result was a delight—the item significantly exceeded both mine and Matt’s expectations.

If there is one area for improvement, it would be the payout timeline, which is quite long compared to some other experiences. However, given the level of care, communication, and the excellent final result, it is a minor drawback in an otherwise seamless process.

I wouldn’t hesitate to consign with Hansons again and look forward to working with Matt and the team on future pieces.

Thank you all again.

Really positive experience with Hanson's auctioneers, from first attending one of their drop-in sessions, to then having an individual appointment, right through to receiving the auction money. They were friendly, helpful, informative and responsive. Have already recommended them to others.

First contact was William (Etwall branch) who specialises in coins. He was clearly passionate about his expertise in this field. His estimates were pretty much spot on. Everything went smoothly from start to finish. Very happy with the service.

Good information

The people and service was very good

The staff were very helpful & friendly. Honest & upfront about everything.
Would use them again.

Kept informed ...one item only sold so far ..waiting on monet

Helpful staff 👌

Initial appointment was cancelled at very short notice but that being said Rosemary did hustle to re-organize with different valuer's coming out the same afternoon/time and the 3 members she sent were excellent, special thanks to the lady with autism, sorry I forget her name.
Follow-up/contact since has been limited and could be better for sure. I am unsure as to what happens next with items not in the original auction and how/when they will be sold? Please can you provide me with an update on those items. Thank You & Kind Regards Vanessa

Very appraochable honest and managed expectations sensibly and realistically.Even rescued a sentimental LOT that I couldn't bare to part with at the last
minute !