Lovely piece of furniture however son really stressed putting it together. Took him 4 hours. Instructions poor. Scratch on oak top when ur arrived. One of the drawers slightly misaligned. Otherwise go... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great service from start to finish. Kept in constant contact to let me know what was happening. The item I ordered came straight from the manufacturer in derby . My daughter took delivery , she said E... Vis mer
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When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... Vis mer
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I love my new bed. The quality is amazing and the way it glides on its own to reveal the secret storage space is very magical. I’m a happy customer. If you’re not handy with your hands (or lack common... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Kontaktopplysninger
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Storbritannia
- 01332 812870
- info@birlea.com
- birlea.com
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Awful Delivery Experience
First delivery date was 15th April, didn’t arrive, then 21st April, didn’t arrive and was told my the AI bots to wait till 1st May for my package. Today i received a package of a coffee table and not the 3 door wardrobe i ordered. After waiting close to two weeks for my delivery with barely any communication from Birlea, i get the wrong 😑 parcel. This has been a really awful experience.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
I’m really sorry to hear about the experience you’ve had — this is clearly not the level of service we expect, especially with multiple missed delivery dates and then receiving the wrong item.
I completely understand how frustrating it must be after waiting and receiving very little communication. Our transport team will look into this further as a priority to establish exactly what has gone wrong with the delivery.
I can see our Customer Service team have liaised with Debenhams regarding this, it was a system error which meant the wrong item was shipped. A full refund has been processed for this.
Thank you for bringing this to our attention — we’re very sorry for the inconvenience caused.
Delivered on time
Delivered on time, two men arrived were swift polite and placed my 3 large boxes upstairs with their shoes off. Thank you.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your kind words!
We’re really pleased to hear that your delivery went smoothly and that our team made such a positive impression. It’s great to know they were polite, efficient and respectful in your home.
We hope you enjoy your new furniture!
My new mattress was delivered carefully…
My new mattress was delivered carefully and it's so comfy Ty to everyone helped me get it
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your lovely feedback!
We’re so pleased to hear your mattress was delivered with care and that you’re finding it so comfortable — that’s exactly what we love to hear. We’ll be sure to pass your thanks on to everyone involved.
Enjoy your new mattress!
Absolutely fantastic
Absolutely fantastic! From keeping me informed on delivery to being delivered. The guys couldn’t have been more helpful. Fantastic service
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your fantastic feedback!
We’re delighted to hear that you felt well informed throughout and that the delivery team were so helpful — that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your experience and hope you enjoy your new purchase!
A quality product at a competitive price
A quality product at a competitive price.
The oak lamp table that was delivered compliments my lounge and was just what I wanted.
It was delivered to me by a two very friendly guys.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your kind review!
We’re so pleased to hear that you’re happy with the quality of your oak lamp table and that it fits perfectly in your lounge — it’s great when everything comes together just right.
It’s also lovely to know our delivery team made a good impression. We hope you enjoy your new piece!
Paid for next day delivery
Paid for next day delivery. It’s now been a week and I’ve had no contact, just a message asking if I’m enjoying the product.
Order number:DUX053904380
Update [30/04/2026]: I received a response yesterday (April 29) stating the item was out of stock and I would have to wait until May 11th for it to be shipped and then wait for delivery times. Poor customer service and communication.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the standard we expect, especially when next day delivery has been paid for.
Our transport team will be looking into this further as a priority, as we understand how frustrating this must be with the lack of communication as well.
If you could please provide your order details, we’ll make sure this is followed up and resolved for you as quickly as possible.
Fantastic old fashioned customer…
Fantastic old fashioned customer service!!! Hallelujah .
Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Smart professional polite and friendly and the drawers are fabulous! Beautifully wrapped for protection. What a great company!!!
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for such an amazing review!
We’re absolutely delighted to hear how happy you are with both the service and your new drawers. It’s great to know the team kept you informed, honoured your delivery request and made such a positive impression.
We’ll be sure to pass your kind comments on — and we’re so pleased you love the quality and finish too.
Thank you again for your support, it really means a lot!
Excellent delivery and quality product
Excellent delivery, I was kept updated in the days before the delivery and the time was updated during the morning of the delivery. The delivery men were polite and courteous.
The product is designed very cleverly, it fits together well and is very sturdy.
I would thoroughly recommend to anybody looking to buy a new bed.
27. april 2026
Svar fra Birlea Furniture
Thank you for your fantastic review!
We’re really pleased to hear you were kept well informed throughout the delivery process and that our team made a great impression on the day.
It’s also great to know you’re happy with the design and sturdiness of your new bed — we’re glad everything came together so well.
Thank you for your recommendation, we really appreciate it and hope you enjoy your new bed!
Delivered two 40kg boxes up the stairs…
Delivered two 40kg boxes up the stairs straight into my place. Excellent service.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your great feedback!
We’re really pleased to hear the delivery went smoothly and that the team were able to get everything up the stairs for you — it’s all part of the service we aim to provide.
We hope you enjoy your new purchase!
I only ordered the bed on Sunday then…
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who delivered were very polite I would definitely buy from here again thank you
Helen
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thanks so much for your lovely feedback, Helen! We’re really pleased to hear your order was delivered so quickly and on time, and that the delivery team made a good impression.
It’s great to know everything went smoothly from ordering through to delivery. We really appreciate you choosing Birlea and look forward to helping you again in the future—thank you!
Really helpful and friendly
Really helpful and friendly
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thanks so much for your kind words! We’re really pleased to hear you found the experience helpful and friendly. We really appreciate you taking the time to share your feedback!
Never received item
Order was supposed to arrive two days after ordering and I still haven’t received it or any tracking information yet I’ve received a message asking for a review..
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Hi Karina
I'm sorry to hear that you have still not received your item in order for us to investigate this further please can you provide your postcode and order number.
Kind Regards
Birlea Customer Services
Deceitful delivery quotes
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote:
1 item(s) will be delivered on or before 22/04/2026.
I then received an email from the delivery company to say it would be Saturday 25th. I am not available to take delivery on Saturday 25th. So now it has to be the following Monday. If I had known it wasn't as advertised and wouldn't have been delivered by Wednesday I wouldn't have bought it. Deceitful sales. Never buy from homebase. You're sold a pack of lies.
24. april 2026
Svar fra Birlea Furniture
Thanks for taking the time to leave your feedback, and I’m sorry to hear about the frustration with the delivery date changes.
We understand how important it is for delivery times to be accurate and aligned with what was expected at the point of purchase. Our transport team will look into this further as this is not the standard we expect.
We appreciate you highlighting it, and this will be reviewed with the relevant partners to help prevent situations like this happening again.
Unable to build my new bed as bolts…
Unable to build my new bed as bolts were missing. Repeatedly chasing but just get auto replies or told to wait.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the missing parts and the frustration with the response you’ve received.
That’s not the experience we aim to provide, especially when it comes to something as important as getting your bed fully assembled and ready to use. We’d like to look into this properly for you—could you please let us know the product name and your order details so our Customer Service team can investigate the missing bolts and get this resolved as quickly as possible?
We also take the communication issues you’ve mentioned seriously, and this will be reviewed internally so it doesn’t happen again.
Helpful delivery guys rang half an hour…
Helpful delivery guys rang half an hour before delivery wardrobes good quality for the price really pleased
23. april 2026
Svar fra Birlea Furniture
Thanks so much for your feedback! We’re really pleased to hear the delivery team were helpful and kept you updated ahead of arrival.
It’s great to know you’re happy with the quality of the wardrobes too—especially for the price. We really appreciate you choosing Birlea and taking the time to share your experience!
Very polite and friendly delivery…
Very polite and friendly delivery staff. Positioned each piece of furniture
With no need for adjustments. The furniture was very heavy.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your lovely review! We’re delighted to hear our delivery team were polite and friendly, and that they positioned your furniture exactly as needed, especially with such heavy items.
The two men that delivered the item…
The two men that delivered the item were amazing they were so helpful, friendly and did an excellent job. Thank you so much.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear our delivery team were so helpful and friendly and did an excellent job — we’ll be sure to pass on your kind thanks.
Service excellent but purchase slightly…
Service excellent but purchase slightly disappointing as different colour from photo on website.
22. april 2026
Svar fra Birlea Furniture
Thank you for your feedback. We’re delighted to hear you found the service excellent. We’re sorry to hear the colour wasn’t as expected — we’d recommend contacting your retailer with images of the difference so this can be reviewed in line with the item imagery on the website.
Excellent delivery driver
Excellent delivery driver, very polite and professional. Delivery was on time.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Birlea Furniture
Thank you for your review! We’re delighted to hear the delivery driver was polite and professional, and that your delivery arrived on time.
excellent products
17. april 2026
Svar fra Birlea Furniture
Thank you for your kind words! We’re really pleased to hear you’re happy with the products. We appreciate you taking the time to share your feedback.
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